Frequently Asked Questions

E-Quine Coach is a digital equestrian coaching platform that allows riders to upload riding videos and receive structured coaching feedback from approved coaches.

E-Quine Coach is designed for riders who want clear, structured and professional feedback on their riding, training, performance and development.

Yes. You need an account to start a submission, select a package, make payment, upload your video, track progress and access completed feedback through your dashboard.

Your rider dashboard shows your submissions, package details, review status and completed feedback where available.

The current packages are Bronze Review, Silver Review, Gold Review and Platinum Review. Each package has its own video limit, price and level of support as shown on the Pricing page or during the submission journey.

Bronze Review is intended for a focused review of a video up to 5 minutes long.

Silver Review supports videos up to 10 minutes long and is intended for a broader coaching review with more context than Bronze.

Gold Review supports videos up to 10 minutes long and is intended for a more detailed coaching review.

Platinum Review supports videos up to 15 minutes long and includes a Zoom review element where available and as described at purchase.

Payments are processed securely through Stripe or another external payment provider used by E-Quine Coach. E-Quine Coach does not store full card details on the platform.

Riders usually pay during the submission journey before uploading or completing the video submission process.

If the wrong package is selected, E-Quine Coach may pause the submission, request a shorter video, or offer an upgrade where appropriate. Refund and cancellation handling is explained in the Terms & Conditions.

Where a suitable higher package is available, E-Quine Coach may offer an upgrade. The original payment may be applied toward the upgraded package and you may need to pay the difference.

Your video must fit the package limit selected: Bronze up to 5 minutes, Silver up to 10 minutes, Gold up to 10 minutes and Platinum up to 15 minutes.

If an upload fails, you may need to try again, check your internet connection, use a supported file format or contact E-Quine Coach for support.

Yes. A video may be rejected, paused or replaced if it is too long, corrupted, incomplete, unsupported, technically unusable, suspicious, unsafe, or unsuitable for meaningful coaching review.

Yes. You should always keep your own copy. E-Quine Coach stores uploaded videos for a limited period and does not act as a long-term video archive.

Feedback is normally provided through your dashboard or another platform-approved communication method.

Common statuses may include pending review, in review, feedback complete and archived.

Turnaround times are usually estimates unless expressly stated otherwise.

No. Coaching feedback is for rider education and development and is not veterinary diagnosis, treatment, legal advice, safeguarding advice or a substitute for appropriate in-person support.

Where coach selection is available, riders may choose from approved coaches shown on the platform. Coach availability may vary.

E-Quine Coach may contact you, pause the submission, or arrange an alternative suitable coach if the selected coach becomes unavailable or cannot complete the review.

The platform is being designed to support approved coaches from different countries, subject to local compliance, tax, insurance, safeguarding, payment, data protection and operational requirements.

Where applications are open, users may apply through the Work for Us or coach application journey. Submitting an application does not guarantee approval, profile visibility, paid work or rider submissions.

Coach applicants may be asked for information about qualifications, memberships, insurance, experience, safeguarding status, professional background, coaching services, profile details and other relevant checks.

E-Quine Coach may require approved coaches to maintain an active annual coach membership to access coach features, stay visible on the platform, receive submissions or continue using coach workspace tools.

Coach membership may be billed as an annual subscription. Where auto-renew is enabled, it may renew automatically unless cancelled before renewal using the available billing controls or instructions provided.

No. Coach membership does not guarantee rider bookings, income, submission volume, search placement, public ranking or continued approval.

E-Quine Coach is being designed to support coaches from across the world. Country-specific onboarding may depend on local compliance, tax, insurance, safeguarding, payment and data protection requirements.

They may. Where country-specific terms are published or agreed, they may apply in addition to the general Terms & Conditions.

Refunds and cancellations depend on the circumstances, the package purchased, whether the personalised digital service has started, whether a Zoom session has been arranged or missed, and any legal rights that apply. Please review the Terms & Conditions for the full policy.

Please review the Privacy Policy for details about how personal data, account data, submission data, uploaded files and communication data may be collected, used, stored and protected.

Please use the Contact page or the contact details provided on the website. Logged-in users may also see support or help options inside the account workspace where available.