Terms & Conditions

E-Quine Coach provides a digital equestrian coaching platform where riders can submit videos for structured coaching feedback from approved coaches.

The platform is designed to support rider development, practical training, horse welfare, evidence-informed coaching and clear feedback through a protected online account workflow.

E-Quine Coach may also provide coach application, coach profile, coach membership, reviewer dashboard and related platform-management features.

Users must create an account to submit videos, select packages, make payments, upload files, track submission status, access feedback, manage account details and use protected dashboard features.

You are responsible for keeping your login details confidential and for all activity carried out through your account.

You must ensure that the information provided through your account is accurate, current and not misleading.

Riders may purchase coaching review packages as displayed on the Pricing page or during the submission journey.

• Bronze Review: up to 5 minutes of video.
• Silver Review: up to 10 minutes of video.
• Gold Review: up to 10 minutes of video with a more detailed coaching review.
• Platinum Review: up to 15 minutes of video plus a Zoom review element, where available and as described at purchase.

Package names, prices, video limits, turnaround expectations, features and availability may be updated from time to time. The package information shown at the point of purchase will apply to that purchase.

Payments are processed securely using Stripe or another external payment provider used by E-Quine Coach. E-Quine Coach does not store full card details on the platform.

Payment confirms purchase of the selected package or membership only. Payment does not guarantee acceptance of a submission that fails platform requirements, exceeds the selected allowance, contains unusable files, breaches these Terms, or cannot reasonably be reviewed.

If a video exceeds the selected package limit, E-Quine Coach may reject the upload, pause the submission, request a shorter replacement video, or offer an upgrade where an appropriate higher package is available. If an upgrade is accepted, the original payment may be applied toward the upgraded package and the rider may be required to pay the difference.

Uploaded videos must be suitable for coaching review and must meet the platform requirements, including supported file type, permitted duration, technical usability and any upload limits shown during the submission journey.

E-Quine Coach may reject, pause, remove, archive, or request replacement of any file that exceeds the selected package allowance, uses an unsupported file type, is corrupted, incomplete, unreadable, unavailable or technically unsuitable, contains malicious or suspicious content, creates a security or safeguarding concern, or otherwise fails to meet the platform requirements.

E-Quine Coach may apply technical, security, file-type, storage, access-control or upload checks to protect the platform and its users. No online upload system can guarantee that all technical issues, malicious files, corrupted files or security risks will be detected.

Uploaded videos may be stored using WordPress media storage, Amazon S3, or another storage provider used by E-Quine Coach. Uploaded videos are stored for a limited period and may be automatically deleted, archived or made unavailable after the applicable retention period.

Feedback, comments, submission metadata, payment status, package information and dashboard records may remain available after the original video has been removed. Users are responsible for keeping their own copy of any uploaded video.

Submissions may move through platform statuses such as pending review, in review, feedback complete and archived. Feedback is normally delivered through the user dashboard or another platform-approved communication method.

Turnaround times shown on the website are estimates unless expressly stated otherwise.

Where a Platinum Review includes a Zoom session, the Zoom element will be arranged after purchase using the platform process or contact details provided. Zoom sessions are subject to coach availability, scheduling, technical access and reasonable cooperation from the rider.

If a rider cannot attend a scheduled Zoom session, the rider should provide as much notice as possible. E-Quine Coach may allow reasonable rescheduling, but missed sessions or late cancellations may be treated as delivered where the coach has reserved time and made reasonable arrangements.

Coaching feedback is provided for educational and rider-development purposes only. Unless expressly agreed in writing, coaching feedback is not veterinary diagnosis, veterinary treatment, physiotherapy treatment, legal advice, safeguarding advice, medical advice, insurance advice or professional risk assessment.

Riders remain responsible for their own safety, their horse's welfare, their training decisions, their choice of equipment, their riding environment, and whether any coaching feedback is appropriate for their specific circumstances.

Where the platform allows rider coach selection, riders may choose from available approved coaches shown on the platform. Coach availability may change. E-Quine Coach may contact the rider, pause the submission, or allocate an alternative suitable coach if the selected coach becomes unavailable or is unable to complete the review.

E-Quine Coach may allow users to apply to become approved coaches on the platform. Submitting a coach application does not guarantee acceptance, publication, paid work, rider submissions, income, profile visibility, membership approval, or continued access to coach features.

Coach applicants must provide accurate information about qualifications, memberships, insurance, experience, safeguarding status, professional background, coaching services, profile details and any other information requested.

Approved coaches may be displayed on the Coaches page or in the rider submission journey where the platform supports coach selection. Coach profile visibility may depend on approval status, public visibility settings, availability settings, membership status, platform quality standards, operational requirements and compliance with these Terms.

E-Quine Coach may require approved coaches to hold an active paid coach membership to access coach features, maintain public profile visibility, receive submissions, or continue using coach workspace tools.

Coach membership may be billed as an annual subscription through Stripe or another external payment provider. Where auto-renew is enabled, the coach membership may renew automatically at the end of the current billing period unless cancelled before renewal in accordance with the available billing controls or instructions provided.

If coach membership payment fails, expires, is cancelled, is disputed, or becomes incomplete, E-Quine Coach may restrict coach features, hide the public coach profile, pause access to new submissions, or require the coach to update billing details.

Coach membership does not guarantee rider bookings, income, submission volume, search placement, public ranking, or continued approval.

Coaches using E-Quine Coach must act professionally, honestly, safely and in a manner consistent with horse welfare, rider welfare, safeguarding standards and the reputation of the platform.

E-Quine Coach may allow approved coaches to operate from countries outside the United Kingdom.

Coaches are responsible for ensuring that they are legally permitted to provide coaching services from their country or region and that they comply with any local laws, tax obligations, insurance requirements, professional registration requirements, safeguarding requirements, consumer protection rules and governing-body rules that apply to them.

E-Quine Coach may require additional country-specific declarations, documentation, profile checks, insurance evidence, safeguarding information, tax information, payment information or contractual terms before allowing a coach to become visible, receive submissions or continue using coach features.

E-Quine Coach may restrict, pause, decline or remove coach access in any country or region where legal, tax, payment, insurance, data protection, safeguarding, platform-security or operational requirements are not yet supported.

Where country-specific terms are published or agreed for a particular country, those country-specific terms will apply in addition to these Terms. If there is a conflict between these general Terms and any expressly stated country-specific terms, the country-specific terms will apply for that country or region.

Where an approved coach outside the United Kingdom is selected, assigned, or otherwise permitted to review a rider submission, some personal data, account data, profile information, submission details, uploaded content or related communications may be accessed from outside the United Kingdom. Further information is set out in the E-Quine Coach Privacy Policy.

E-Quine Coach provides personalised digital coaching services tailored to the rider's submitted video and selected package.

Once a rider submits a video and the review process has started, cancellation and refund rights may be limited because the service is personalised and may already be in progress.

Payments are not automatically refunded simply because the wrong package was selected, the uploaded video exceeds the package duration, the rider changes their mind after the service has started, the rider uploads an unsuitable or corrupted file, the rider needs to upload a replacement video, the rider misses a scheduled Zoom session, or the rider disagrees with the coaching feedback provided.

Refunds may be considered at the discretion of E-Quine Coach or where required by law. Nothing in these Terms affects any statutory rights that cannot legally be excluded or limited.

Users retain ownership of videos and other content they upload, subject to any rights held by third parties. By uploading content, you grant E-Quine Coach and its approved coaches a non-exclusive permission to access, view, store, process and use that content for the purpose of operating the platform, delivering coaching feedback, handling support requests, managing safety and security, and maintaining appropriate platform records.

Users must not misuse the platform, attempt unauthorised access, interfere with security controls, upload harmful files, scrape data, copy protected content, impersonate another person, or use the platform for unlawful, abusive, fraudulent or harmful purposes.

E-Quine Coach may use third-party services for payment processing, hosting, storage, email delivery, security, analytics, video handling, communication, Zoom sessions and other operational purposes.

Personal data is handled in accordance with the E-Quine Coach Privacy Policy.

E-Quine Coach does not exclude or limit liability where it would be unlawful to do so. Subject to that, E-Quine Coach is not responsible for loss, injury, damage, competition outcome, training outcome, business loss, loss of profit, loss of opportunity, loss of data, loss of video files, or indirect or consequential loss arising from use of the platform, application of coaching feedback, technical issues, user error, third-party services, or circumstances outside reasonable control.

E-Quine Coach may update packages, prices, features, coach membership options, platform workflows, retention periods, dashboard features, upload requirements and these Terms from time to time.

The latest version of these Terms will be made available on this page. Continued use of the platform after changes are published constitutes acceptance of the updated Terms.

These Terms are governed by the laws of England and Wales, unless mandatory consumer protection laws or country-specific terms require otherwise.

If you have questions about these Terms and Conditions, please contact E-Quine Coach using the contact details provided on the website.